Storage Gallows Corner Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Gallows Corner provides storage, associated removal, transport, handling, and related services to consumer and business customers. By placing a booking, using our website, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or continue to use our services. These Terms and Conditions apply to all services provided by Storage Gallows Corner unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm, or company who requests services from Storage Gallows Corner.
Services means any storage, removal, packing, loading, unloading, transport, or related services supplied by Storage Gallows Corner.
Storage Unit means any unit, container, room, or other storage space allocated to the Customer.
Goods means the items and property of the Customer that are handled, removed, transported, or stored by Storage Gallows Corner.
Contract means the agreement between the Customer and Storage Gallows Corner incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
Storage Gallows Corner offers storage facilities and related services, including local and regional removals, collection and delivery of items for storage, loading and unloading assistance, and short-term or long-term storage of household, office, and commercial items. The availability of specific services may vary and is subject to capacity, operational constraints, and applicable regulations.
Any timescales, collection windows, or delivery slots are estimates only and are not guaranteed unless expressly confirmed as guaranteed in writing. We will use reasonable care and skill in providing the Services but cannot accept liability for delays caused by circumstances beyond our reasonable control.
3. Booking Process
3.1 Initial enquiry
Customers may request a quotation or make a booking enquiry through our website or by contacting us using our published contact details. All quotations are based on the information provided by the Customer regarding quantity, nature of Goods, access conditions, and distance.
3.2 Quotations
Unless otherwise stated, quotations are estimates and are not binding if the actual volume of Goods, access conditions, or other relevant circumstances differ from those described by the Customer at the time of quotation. Quotations are typically valid for a limited period, as stated in the quotation, after which they may be subject to change.
3.3 Confirming a booking
A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit or advance payment. Storage Gallows Corner reserves the right to refuse any booking at its discretion.
3.4 Changes to bookings
Any requested change to the date, time, location, volume of Goods, or scope of Services must be notified as early as possible. Changes are subject to availability and may result in an adjustment to the charges. Where changes materially affect the nature or scale of the Services, Storage Gallows Corner may issue a revised quotation.
4. Access, Parking, and Customer Obligations
The Customer must ensure suitable access to the property or site for our vehicles and personnel. This includes arranging any necessary parking permissions or permits and ensuring that access routes are safe, unobstructed, and compliant with local regulations.
The Customer is responsible for:
Ensuring that Goods are packed securely where self-packed, using appropriate materials.
Removing or securing any fixtures, fittings, or appliances as necessary prior to our arrival, unless otherwise agreed.
Providing accurate information about the location, number, and nature of Goods.
Being present, or ensuring an authorised representative is present, during collection, loading, unloading, and delivery where applicable.
Storage Gallows Corner is not liable for delays or additional costs arising from inadequate access, absence of the Customer or representative, or failure to obtain necessary consents or permits.
5. Payments and Charges
5.1 Pricing
Charges for Services may be based on a combination of factors, including volume or size of Goods, labour required, access conditions, distance travelled, and duration of storage. All prices and charges are stated in pounds sterling unless explicitly stated otherwise.
5.2 Deposits and advance payments
We may require a deposit or full advance payment to secure a booking. The amount and due date will be specified at the time of booking. If the Customer fails to pay any required deposit or advance payment by the specified deadline, the booking may be cancelled or suspended.
5.3 Payment terms
Unless otherwise agreed in writing, payment for removal or transport services is due no later than the day of service, prior to unloading or completion. For storage services, payment is generally due monthly in advance. Ongoing storage may require a recurring payment arrangement.
5.4 Late payment
If the Customer fails to make any payment when due, Storage Gallows Corner may:
Charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received.
Refuse to release Goods from storage until all outstanding sums, including any interest and fees, are paid in full.
Terminate or suspend the provision of Services and restrict access to any Storage Unit.
5.5 Lien over Goods
Storage Gallows Corner has a contractual lien over the Goods for all amounts due under the Contract. If sums remain unpaid after reasonable notice, we may sell or dispose of Goods in accordance with applicable law, applying the proceeds towards outstanding charges and costs of sale or disposal. Any balance remaining after deduction of all sums due will be held for the Customer.
6. Cancellations and Amendments
6.1 Customer cancellations
The Customer may cancel a booking by providing notice to Storage Gallows Corner. Any cancellation may be subject to charges, depending on the notice period and the nature of the Services:
Cancellations made with reasonable advance notice may incur reduced or no cancellation charges.
Short-notice cancellations, including same-day cancellations or failure to be available at the agreed time, may be charged up to the full quoted amount to cover allocated resources and lost opportunities.
Specific cancellation terms, including any minimum notice periods, will be communicated at or before the time of booking where possible.
6.2 Amendments and rescheduling
Customers may request to amend or reschedule bookings, subject to availability and potential adjustment of charges. Where rescheduling occurs within a short period of the service date, a rescheduling fee may be applied to cover costs already incurred.
6.3 Cancellations by Storage Gallows Corner
We reserve the right to cancel or suspend Services due to events beyond our reasonable control, including extreme weather, road closures, safety concerns, equipment failure, or failure by the Customer to meet their obligations. Where we cancel due to our own operational reasons, any prepayments for unused Services will normally be refunded or credited. Where cancellation arises due to the Customer's breach or failure, charges may still apply.
7. Use of Storage Facilities
7.1 Storage Unit allocation
Storage Gallows Corner will allocate an appropriate Storage Unit or space for the Customer's Goods. We may relocate Goods to a different unit of equivalent standard for operational reasons, provided that this does not materially reduce the level of service or security.
7.2 Access to Storage Units
Access arrangements will be specified at the time of booking. Some facilities may operate on appointment or limited-access hours. The Customer must comply with all site rules, security procedures, and health and safety requirements when accessing the storage facility.
7.3 Prohibited and restricted items
The Customer must not store, and Storage Gallows Corner will not knowingly accept, any of the following:
Perishable, contaminated, or infested goods.
Explosives, flammable materials, or hazardous substances.
Illegal goods, stolen property, or items obtained unlawfully.
Cash, high-value jewellery, or items requiring specialist security arrangements unless agreed in writing.
Animals or living organisms.
Storage Gallows Corner may refuse to handle or store any item that it reasonably considers unsafe, unlawful, or unsuitable for storage.
8. Liability and Risk
8.1 Customer's responsibility for Goods
The Goods remain at all times the property and risk of the Customer, except as otherwise provided in these Terms and Conditions. The Customer is responsible for ensuring that Goods are adequately insured against loss or damage during transit and storage unless a separate written insurance or protection arrangement is agreed with Storage Gallows Corner.
8.2 Exclusions of liability
Storage Gallows Corner will only be liable for loss or damage to Goods where such loss or damage is directly caused by our negligence or breach of contract. We are not liable for any of the following:
Loss or damage arising from inherent defects, natural deterioration, atmospheric or climatic conditions, or insufficient packing by the Customer.
Loss of profits, loss of use, loss of business, or any indirect or consequential losses.
Loss of or damage to prohibited or excluded items, whether or not we were aware of their presence.
8.3 Limitation of liability
To the fullest extent permitted by law, our total liability for loss or damage to Goods or other property arising from a single event or series of connected events shall be limited to a reasonable amount relative to the charges paid for the Services, unless otherwise agreed in writing. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
8.4 Claims and notification
The Customer must inspect Goods promptly upon delivery or retrieval from storage. Any loss or damage that is reasonably apparent should be notified to Storage Gallows Corner in writing as soon as reasonably practicable, with sufficient details for us to investigate. Delay in notification may affect the ability to properly assess a claim.
9. Waste and Environmental Regulations
9.1 Prohibition on waste dumping
Storage Gallows Corner is not a waste disposal facility. Customers must not use Storage Units or collection services for the dumping of waste, refuse, or items that should be disposed of through authorised waste channels.
9.2 Disposal of unwanted items
Where the Customer requests disposal of goods, this must be agreed in advance and may be subject to additional charges. Disposal will be carried out in accordance with relevant waste and environmental regulations. Certain items, such as electrical equipment, hazardous substances, and bulky construction waste, may require specialist disposal methods and may attract additional costs.
9.3 Abandoned Goods
If the Customer fails to pay for storage, does not maintain valid contact details, or otherwise appears to have abandoned Goods, Storage Gallows Corner may, after giving reasonable notice where possible, treat the Goods as abandoned and dispose of or sell them in accordance with applicable law. Any disposal will be carried out with due regard to environmental responsibilities.
10. Data Protection and Privacy
Storage Gallows Corner will collect and process personal data only as necessary to provide and manage the Services, handle bookings and payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection legislation. Customers are responsible for ensuring that any personal data they provide is accurate and up to date.
11. Complaints and Dispute Resolution
We aim to provide a professional and reliable service. If you are dissatisfied with any aspect of the Services, you should raise your concerns with us as soon as possible, providing relevant details so that we can investigate. We will endeavour to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly between the parties, either party may consider seeking advice from a relevant advisory body or, where appropriate, using mediation or another form of alternative dispute resolution. This does not affect any statutory rights to bring a claim before a court of competent jurisdiction.
12. Changes to Terms and Conditions
Storage Gallows Corner may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our services. The latest version will apply to new bookings and renewals. For ongoing storage arrangements, reasonable notice of material changes will be provided where practicable. Continued use of the Services following notification of changes will constitute acceptance of the updated Terms and Conditions.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that consumers resident elsewhere in the United Kingdom may have additional rights to bring proceedings in their local courts as permitted by law.
14. General Provisions
14.1 Entire agreement
These Terms and Conditions, together with any written quotation or confirmation provided by Storage Gallows Corner, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.
14.2 Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
14.3 Assignment
The Customer may not assign, transfer, or sub-contract any of their rights or obligations under the Contract without the prior written consent of Storage Gallows Corner. We may assign or sub-contract our rights and obligations where necessary to provide the Services, provided that this does not reduce the level of protection afforded to the Customer.
14.4 No waiver
Failure or delay by Storage Gallows Corner in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By proceeding with a booking or using our Services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
