Gallowscorner Storage Service Terms and Conditions
These Service Terms and Conditions set out the basis on which Gallowscorner Storage provides storage services to customers in the UK. By making a booking, paying a deposit, or otherwise using the storage service, you agree to be bound by these terms. Please read them carefully before entering into a storage arrangement. In these terms, references to “we”, “us” and “our” mean Gallowscorner Storage, and references to “you” and “your” mean the customer using the service.
These terms apply to both short-term and longer-term storage arrangements and cover the booking process, payment obligations, cancellations, liability, waste regulations, and the law that governs the agreement. They are intended to be fair, clear, and consistent with UK consumer law where applicable. If any part of these terms is found to be unenforceable, the remaining provisions will continue in force.
By using the service, you confirm that you are at least 18 years old, that you have the legal capacity to enter into a contract, and that all information you provide to us is accurate and complete. You also confirm that you will use the storage unit or storage space responsibly and only for lawful purposes.
1. Booking Process
To reserve a storage unit, space, or container, you must provide the information we reasonably request during the booking process. This may include your full name, address, contact details, proof of identity, and any other information needed to verify your booking and manage your account. We may refuse or cancel a booking if the information supplied is incomplete, misleading, or suggests a risk of unlawful use.A booking is not confirmed until we accept it and, where required, receive any advance payment, deposit, or initial fee. Any quotation we provide is an invitation to treat and not a binding offer. The final price may depend on the size of the unit, the length of hire, the service selected, and any optional extras or special arrangements requested by you.
You are responsible for checking that the storage option selected is suitable for your needs before confirming the booking. We will normally describe the main features of the service, but it remains your responsibility to ensure that the space is adequate for the goods you wish to store. If you need a different unit size or service level, you should notify us before the booking starts.
2. Access, Use, and Customer Responsibilities
You must use the storage service only for the goods declared at the time of booking or otherwise permitted by us in writing. You must not store anything illegal, dangerous, contaminated, stolen, toxic, explosive, environmentally harmful, or likely to cause damage, nuisance, or loss. This includes, without limitation, prohibited waste, hazardous substances, live animals, perishable goods, firearms, and any items restricted by law.You are responsible for packing, labelling, and securing your goods appropriately. Unless we expressly agree otherwise, we do not check, handle, or inspect the contents of your items. You must make sure that all goods are suitably protected against damage that may arise from storage conditions, movement, or improper packaging. Fragile items should be packed with care, and high-value items should be insured appropriately by you.
We may set reasonable rules relating to site access, loading, unloading, safety, and acceptable behaviour. You must comply with any instructions we issue for operational, health and safety, security, or legal reasons. We may suspend or restrict access if we reasonably believe there is a risk to people, property, or the proper operation of the facility.
3. Payments, Fees, and Charges
You agree to pay all charges associated with your storage agreement on time and in full. This includes storage fees, deposits, administration charges, late payment fees, cleaning charges, disposal costs, and any other sums due under these terms. Fees are usually payable in advance for the agreed billing period unless we state otherwise.Payment methods accepted may vary and may include card payment, bank transfer, direct debit, or other methods we approve. We may require advance payment or a security deposit before providing access to the storage service. If you fail to pay any amount when due, we may charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable costs incurred in recovering the debt.
If you occupy the storage unit for any part of a billing period, you may remain liable for the full period unless we agree otherwise in writing. We may review and change our fees from time to time. Where a price change applies to an ongoing storage arrangement, we will give reasonable notice where required by law or by the contract. Continued use of the service after the change takes effect will be treated as acceptance of the new rate.
4. Cancellations, Termination, and Early Exit
You may cancel a booking before the storage service begins, subject to any non-refundable amounts clearly stated at the time of booking. If you cancel after the agreement has started, you remain responsible for all fees due up to the end of the applicable notice period or billing cycle, unless a different arrangement is confirmed in writing.Where the service is provided on a rolling or periodic basis, either party may end the arrangement by giving the required notice in accordance with the booking confirmation or any written variation. If you remove your goods and leave the unit but fail to notify us properly, fees may continue to accrue until the contract is ended in the correct manner. We may terminate immediately if you seriously breach these terms, fail to pay, use the service unlawfully, or create a health and safety risk.
If we end the agreement, we will give you reasonable instructions for collecting your goods, unless immediate termination is required because of a serious breach, legal requirement, or urgent safety concern. After termination, you must remove all goods and return any keys, access devices, or security items provided to you. Any items left behind may be handled in line with these terms and any applicable law.
5. Liability and Insurance
We will exercise reasonable care and skill in providing the storage service. However, to the fullest extent permitted by law, we are not liable for loss or damage arising from matters outside our reasonable control, including fire, flood, theft, vandalism, storms, power failure, acts of third parties, or your failure to comply with these terms. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.You store goods at your own risk and are responsible for arranging suitable insurance cover for the full replacement value of your items. We do not insure your goods unless we expressly agree in writing to provide insurance cover. If we do offer optional insurance or a declared value arrangement, you must ensure that the cover is adequate and that any required declarations are accurate and up to date.
We are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law. If we are found liable in relation to your storage arrangement, our total liability will be limited to the amount paid by you for the storage service during the relevant period, or another amount expressly stated in writing, subject always to any mandatory legal rights.
6. Waste Regulations, Cleanliness, and Disposal
All waste must be managed in accordance with UK law and any site rules we issue. You must not abandon waste, hazardous materials, electrical items, chemicals, oils, paints, batteries, gas cylinders, asbestos, clinical waste, or any other regulated material unless we have explicitly agreed in writing and the law permits it. You are responsible for ensuring that any waste produced in connection with your use of the storage service is taken away and disposed of lawfully.You must keep the storage area clean, hygienic, and free from pests, smells, leaks, contamination, and any material that may attract vermin or create a nuisance. If your goods leak, spill, or break and cause contamination, you must notify us immediately and take all steps required to remedy the situation. We may arrange cleaning, waste removal, or specialist treatment where necessary, and you will be responsible for all associated costs unless the issue was caused by our negligence.
If items are left behind after the agreement ends, or if waste is found in or around the unit, we may dispose of it, store it, or treat it as abandoned property in accordance with these terms and applicable law. You may be charged for removal, handling, storage, transport, recycling, disposal, or environmental compliance costs. We may also notify the relevant authorities where required by law.
7. Security, Inspection, and Our Right of Entry
We may take reasonable steps to protect the facility and its users, including the use of locks, access controls, recording systems, lighting, and regular checks. These measures are intended to reduce risk but do not create a guarantee that goods will be free from loss or damage. You are responsible for using any lock or security device properly and for keeping access codes, keys, and other entry methods secure.We may enter a storage unit or inspect goods where we reasonably believe it is necessary to do so for safety, maintenance, legal compliance, emergency response, suspected breach of contract, or to prevent damage to persons or property. Where practicable, we will give notice before entering, but we may enter without notice in an emergency or where prompt action is required.
You agree not to tamper with security equipment, interfere with other customers’ use of the service, or obstruct safe access. If we reasonably suspect unlawful activity, we may report the matter to the police, local authority, insurer, or other relevant body. We may also take such action as is reasonably necessary to protect our interests and the safety of others.
8. Abandoned Goods and Enforcement
If you fail to collect your goods, fail to pay amounts due, or otherwise appear to have abandoned the storage unit, we may take steps permitted by law to contact you and request removal of your property. If you do not respond within a reasonable time, we may exercise any contractual or legal right to dispose of, sell, or otherwise deal with the goods to recover outstanding sums, storage charges, cleaning costs, and associated expenses, subject to any notice requirements under law.Any sale proceeds may be applied first to the costs of enforcement, then to the amounts you owe us, with any balance handled in accordance with applicable law. If the goods have no recoverable value or are waste, we may dispose of them without sale. You remain liable for any shortfall, including the cost of disposal or the cost of dealing with hazardous or contaminated items.
We may also charge reasonable administration fees for tracing you, storing abandoned property, giving notices, arranging inspections, and taking enforcement action. These measures are intended to be proportionate and lawful, and we will act reasonably in deciding how to deal with property left in breach of the agreement.
9. Complaints, Changes to Terms, and Legal Framework
If you have a concern about the storage service, you should raise it as soon as possible so it can be reviewed. We may ask for relevant information to help us assess the issue. Any informal discussion does not prevent either party from relying on these terms. We may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements.Any revised version will apply from the date we specify and, where appropriate, will be brought to your attention in a reasonable manner. If you continue using the service after updated terms take effect, you will be treated as accepting them. You should review the terms periodically to ensure you remain aware of any changes that affect your storage agreement.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. Nothing in these terms affects your statutory rights as a consumer. If any provision conflicts with mandatory UK law, that provision will be read down or severed to the extent necessary, and the remainder of the agreement will continue in full force.